Selecting a region changes the language and/or content on. Make sure you are using the correct installer for your product and platform. Your subscription is extended if you have the same product, and redeem with the same Adobe account. Solution 1: Check your installer and reenter the serial number.If you purchased your existing subscription from a reseller (not from the Adobe website), and received a redemption code in a country where you can also purchase directly from the Adobe website: Redeem the redemption code with a different Adobe account. In this case, your existing paid subscription continues to renew automatically and runs parallel to the new subscription under a different Adobe account.Obviously I dont have a serial number being a Creative Cloud subscription. Twenty-four (24) hours after the cancellation, redeem the redemption code with the same Adobe account. I opened Adobe Enore today and it asked Provide a serial number and would not launch the application. Contact Adobe Customer Care to cancel the existing paid subscription before the auto-renewal date.If you purchased your existing subscription from the Adobe website, you receive an error message “INVALID CODE” when you attempt to redeem your code. Here is a list of countries served by Digital River. In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller. Creative Suite Right click on any of the following links then select open in new window to access to access that Creative Suite version on.